Refunds &
cancellations.

Last updated September 2026. This website takes no online payments; every policy below concerns orders made directly with a branch or through a delivery platform.

1. Something is wrong with my order

Tell us before you leave the table, or call the branch that made your order as soon as you notice. Keep the bill and the food. We would rather fix the meal than argue about it. [CLIENT TO CONFIRM: confirm this goodwill framing with the owners — it sets a customer expectation the branches must honour]

2. Dine-in & takeaway

[CLIENT TO CONFIRM: the branch-level policy: replacement vs refund, time limits, and who approves it. Suggested shape: incorrect or unsatisfactory items are replaced or refunded at the branch manager’s discretion, with proof of purchase].

3. Phone / WhatsApp orders

Call the branch directly and before the food leaves the kitchen if you need to cancel. [CLIENT TO CONFIRM: whether cancellations are accepted after preparation begins, and any cost that applies].

4. Delivery platform orders (foodpanda)

Orders placed on foodpanda follow foodpanda's refund and dispute process — use the order's help option in their app. Platform policies override this page for platform orders.

5. Prices & billing errors

If you were charged a price that differs from the published branch price, tell the branch with your bill and it will be corrected or refunded. All published prices are exclusive of GST as printed on the branch menu.

6. How to ask

Phone or WhatsApp the branch (numbers on the contact page), or write to lovebites.pakistan@gmail.com for anything a phone call cannot sort out.

This page is not formal legal advice; have it reviewed by a Pakistani lawyer before launch. Refund duties that exist under Pakistani consumer law are not limited by this page.